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Service Requests
To ensure a prompt and orderly response to all support issues, please use WaterWare's online Support Request system to report any hosting, DocuShare, Kofax Captuer, CoSign or application problems. Support staff is available 24 hours per day and will respond to all service requests in a timely manner, as described in WaterWare's Support Policy and the Service Level Agreement for your account.
After a trouble ticket has been submitted you may use the online system to check its status or add additional information and comments.
The Trouble Ticket reporting system may also be used to request account changes related to Web hosting, email or DNS.
Support Contact Information:
General Information Requests
For general information or to contact an account representative about Web application development, IT Services or training, please use our online information request form, or contact us by email or phone.
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